Resolved: I can't log in! I'm getting a 403 error.

Update on 8/7/13: We've fixed this problem for the majority of users. If you're still having trouble, please email help. Thanks!


Update on 7/31/13: We're still working on this issue - thanks for your patience!


Original issue: Some people are seeing a 403 error message when trying to log in to their account. They get this error message:

"Forbidden (403) CSRF verification failed. Request aborted. More information is available with DEBUG=True."


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In the meantime, try the steps below:


Check your browser: 

Check your computer: 

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  • Try from a different computer


If you're still experiencing a problem after completing these steps, let us know –

  • Click Email Help 
  • Under "What do you need help with?", select Something is broken and tell us where you're seeing the issue
  • Let us know that you tried the suggestions above

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